Customer Education Manager

Job description

We're scaling our Customer Success team to respond to our growing business needs. We're looking for a Customer Education Manager to lead the development of comprehensive and effective onboarding and continuing education for our customer base. If you're experienced in customer success at a SaaS company, skilled at working with customers and internal stakeholders, and an expert in driving long-term customer satisfaction, this role is a match for you!


You will:

  • Execute on a user-journey based learning approach to ensure customers are leveraging our Seller edition tool to deliver business value
  • Design a robust and adaptable communication system through a majority of onboarding tools (Intercom, Appcues, etc.) that will provide customers with an engaging onboarding and continuing education experience
  • Coordinate and deliver weekly webinars and/or workshops for customers focused on how they can utilize Sellics to succeed in their business
  • Design, produce and maintain customer-facing product and platform training videos together with our Marketing department
  • Launch and maintain customer education tools to scale our training programs
  • Maintain our Help Center together with Customer Experience and Marketing teams
  • Define the ongoing KPIs for customer education’s success metrics and implement the analytics tools/systems to track them

Job requirements

You:

  • Have at least 2 years in a client training, client success, account management, or similar client-facing role
  • Have proven experience driving successful initiatives in a cross-functional customer success, marketing, and product team environment
  • Enjoy working with data, and are business savvy and an excellent communicator; you have the ability to accurately translate business needs into data and product requirements
  • Are fluent in English; German is a big plus
  • Ideally, are familiar with onboarding tools like Intercom, Appcues


Why should you join Sellics? We offer:

  • A talented, quickly-growing company
  • A very well-located office in the heart of Berlin Mitte incl. a rooftop terrace with pool
  • Flat hierarchies with open communication
  • High level of responsibility and space to develop
  • Flexible office hours
  • Urban Sports Club membership
  • A one week onboarding program, “Lunch & Learn” internal education sessions, Self Improvement Grant funding for external educational pursuits, and additional time off for professional growth
  • Remote working days
  • Free food and drinks, regular team events
  • Visa sponsorship and assistance for non-EU citizens
  • Participation in our all-expenses paid annual company trip


About Sellics:


Sellics is revolutionizing commerce, starting with the world’s biggest online marketplace: Amazon. From starting as a group of friends with targeted business insights and under €2,000 in self-invested startup capital, we’ve transformed into the force we are today: a profitable and funded Scale-Up company providing data-driven and Ai-powered B2B SaaS solutions to help Sellers, Vendors, and Agencies across the world be successful on Amazon.


The secret to our success is our team, a group of more than 125 highly-engaged, intelligent, dynamic employees from over 35 countries, spread out across our offices in Berlin and New York City. We’re a pack of people who care about each other, the values we live by, and the success story we’re all helping to write. But don’t just take our word for it… here’s what our teammates themselves (and other candidates!) have written about us on Glassdoor. And, check out this video for even more of a sneak peek of life at Sellics!


Ready to take our company and your career to the next level? We’re looking forward to your application!


We’re proud of our unique culture and the range of experience and perspectives that make it up. As an equal opportunity employer with a friendly, inclusive, and diverse workplace, we eagerly welcome applications from people with all backgrounds and identities.