Customer Engagement Manager

Job description

We're scaling our Customer Success team to respond to our growing business needs. We're looking for a Customer Engagement Manager to be a key driver of new customer success in helping us to onboard new customers, indicate key functionalities of our product, and ensure long-term customer satisfaction. If you're a strong communicator with previous customer success experience at a SaaS company who's interested in Amazon/eCommerce, this role is for you!


You will:

  • Highlight our product's key features, functionality and platform updates
  • Drive tool adoption of newly acquired high-value trial and subscription customers by chatting directly with our clients in-person, via phone or via email
  • Increase retention of long-term customers through quarterly check-up calls
  • Collaborate with Product, Sales, and Customer Experience teams to increase the retention rate of Sellers
  • Provide business insights to influence the strategic decisions made by Head of Customer Success, SVP of Sellics - Key insights include, but are not limited to: the competitive landscape, user common pain points, amazon ecosystem change, churn reasons

Job requirements

You:

  • Have had first experience in Customer Success management / Account management or other client-facing roles
  • Have a proven track record managing customer relationships at a SaaS company
  • Are a strong verbal and written communicator; fluency in both German and English is required for this role
  • Have a strong interest in eCommerce and the Amazon ecosystem; previous Amazon selling experience is a major plus


Why should you join Sellics? We offer:

  • A talented, quickly-growing company
  • A very well-located office in the heart of Berlin Mitte incl. a rooftop terrace with pool
  • Flat hierarchies with open communication
  • High level of responsibility and space to develop
  • Flexible office hours
  • Urban Sports Club membership
  • A one week onboarding program, “Lunch & Learn” internal education sessions, Self Improvement Grant funding for external educational pursuits, and additional time off for professional growth
  • Remote working days
  • Free food and drinks, regular team events
  • Visa sponsorship and assistance for non-EU citizens
  • Participation in our all-expenses paid annual company trip


About Sellics:


Sellics is revolutionizing commerce, starting with the world’s biggest online marketplace: Amazon. From starting as a group of friends with targeted business insights and under €2,000 in self-invested startup capital, we’ve transformed into the force we are today: a profitable and funded Scale-Up company providing data-driven and Ai-powered B2B SaaS solutions to help Sellers, Vendors, and Agencies across the world be successful on Amazon.


The secret to our success is our team, a group of more than 125 highly-engaged, intelligent, dynamic employees from over 35 countries, spread out across our offices in Berlin and New York City. We’re a pack of people who care about each other, the values we live by, and the success story we’re all helping to write. But don’t just take our word for it… here’s what our teammates themselves (and other candidates!) have written about us on Glassdoor. And, check out this video for even more of a sneak peek of life at Sellics!


Ready to take our company and your career to the next level? We’re looking forward to your application!


We’re proud of our unique culture and the range of experience and perspectives that make it up. As an equal opportunity employer with a friendly, inclusive, and diverse workplace, we eagerly welcome applications from people with all backgrounds and identities.