Customer Success Manager

Job description

As a Customer Success Manager, you will be the trusted advisor to brands using our Vendor solution to be more successful on Amazon. We are looking for an engaging and proactive Customer Success Manager who can help business users gain the most out of our solution. Working with the most innovative brands in the space, you will become a recognized expert in the Amazon ecosystem. You will be responsible for building long-term relationships with our larger enterprise customers, understand their business needs and use your creativity and Amazon knowledge to identify opportunities on behalf of the customer and Sellics.


You will:

• Build and maintain strong relationships with our enterprise customers

• Directly contact our customers using all available channels (e-mail, phone, in-person)

• Become a platform expert highlighting key features, functionality and platform updates

• Maximize customer retention by educating our customers on how to get to most our of our software

• Collaborate closely with the sales team to identify and manage contract renewals and up-sell opportunities

• Create educational materials and hold webinars (in German and English) 

Job requirements

You:

• Have 2+ years of experience in Customer Success management / Account management or other client-facing roles

• Are fluent in both German and English

• Are responsible for customers achieving the maximum possible value with our software

• Have a caring personality and are a great communicator, prioritizing tasks and managing their expectations easily 

• Ideally, former experience in Data Analytics will be a plus

• Have a strong interest in the Amazon ecosystem
 

Why should you join Sellics? We offer:

  • A talented, quickly-growing company
  • A very well-located office in the heart of Berlin Mitte incl. a rooftop terrace with pool
  • Flat hierarchies with open communication
  • High level of responsibility and space to develop
  • Flexible office hours
  • Urban Sports Club membership
  • A one week onboarding program, “Lunch & Learn” internal education sessions, Self Improvement Grant funding for external educational pursuits, and additional time off for professional growth
  • Remote working days
  • Free food and drinks, regular team events
  • Visa sponsorship and assistance for non-EU citizens
  • Participation in our all-expenses paid annual company trip


About Sellics:


Sellics is revolutionizing commerce, starting with the world’s biggest online marketplace: Amazon. From starting as a group of friends with targeted business insights and under €2,000 in self-invested startup capital, we’ve transformed into the force we are today: a profitable and funded Scale-Up company providing data-driven and Ai-powered B2B SaaS solutions to help Sellers, Vendors, and Agencies across the world be successful on Amazon.


The secret to our success is our team, a group of more than 125 highly-engaged, intelligent, dynamic employees from over 35 countries, spread out across our offices in Berlin and New York City. We’re a pack of people who care about each other, the values we live by, and the success story we’re all helping to write. But don’t just take our word for it… here’s what our teammates themselves (and other candidates!) have written about us on Glassdoor. And, check out this video for even more of a sneak peek of life at Sellics!


Ready to take our company and your career to the next level? We’re looking forward to your application!


We’re proud of our unique culture and the range of experience and perspectives that make it up. As an equal opportunity employer with a friendly, inclusive, and diverse workplace, we eagerly welcome applications from people with all backgrounds and identities.