Customer Success Manager (USA)

Job description

We are looking for a thoughtful and proactive Customer Success Manager who can effectively and empathetically interact with our customers. You will be responsible for building trusted customer relationships, defining and executing up-sell opportunities, and advising on best practices to ensure long-term project success for the customer and the company.

This position is based in New York.

Your responsibilities:

  • Identifying, customizing and implementing ways for customers to maximize usage of our software
  • Building and maintaining strong relationships to boost customer success
  • Liaising directly with our customers in-person, via phone or via email
  • Highlighting the platform's key features, functionality and platform updates
  • Collaborating closely with the sales team to identify and manage contract renewals and up-sell opportunities
  • Customizing educational materials and hosting webinars
  • Coordinate CSM efforts in the U.S.

Job requirements

Your Profile:

  • Proven track record managing customer relationships at a SaaS company
  • Proven ability to navigate and close up-sell opportunities 
  • Amazon and e-commerce experience preferred
  • 5+ years of experience in a Customer Success Management role
  • A caring personality and compassionate, clear communicator
  • Data Analytics and Salesforce experience preferred
  • You are native English speaker (German is a plus)
  • Experience managing a team preferred
  • You will work in our US, New York office

Tell us a bit about yourself. What have you done before? What are you interested in? What motivates you? Please don’t send a generic cover letter. We’d rather hear your short intro in the summary section.


Why should you join Sellics? We offer:

  • Competitive health, vision, and dental coverage
  • Competitive salary
  • Expense-paid on-boarding in Berlin, Germany, Self Improvement Grant funding for external educational pursuits, and additional time off for professional growth
  • Class Pass fitness membership
  • Monthly device allowance
  • Generous vacation policy
  • Flexible office hours
  • Flat hierarchies with open communication
  • High level of responsibility and space to develop
  • Participation in our all-expenses paid annual company trip

About Sellics:

Sellics is revolutionizing commerce, starting with the world’s biggest online marketplace: Amazon. From starting as a group of friends with targeted business insights and under €2,000 in self-invested startup capital, we’ve transformed into the force we are today: a profitable and funded Scale-Up company providing data-driven and Ai-powered B2B SaaS solutions to help Sellers, Vendors, and Agencies across the world be successful on Amazon.

The secret to our success is our team, a group of more than 125 highly-engaged, intelligent, dynamic employees from over 35 countries, spread out across our offices in Berlin and New York City. We’re a pack of people who care about each other, the values we live by, and the success story we’re all helping to write. But don’t just take our word for it… here’s what our teammates themselves (and other candidates!) have written about us on Glassdoor. And, check out this video for even more of a sneak peek of life at Sellics!

Ready to take our company and your career to the next level? We’re looking forward to your application!

We’re proud of our unique culture and the range of experience and perspectives that make it up. As an equal opportunity employer with a friendly, inclusive, and diverse workplace, we eagerly welcome applications from people with all backgrounds and identities.