Customer Success Manager (USA)

Job description

Sellics is a profitable, global and rapidly expanding SaaS start-up from Berlin that is revolutionizing commerce on the world’s biggest online marketplace: Amazon.

We have developed an All-in-One solution for sellers and vendors, that provides everything they need to be successful on Amazon. The integrated toolbox offers features for all aspects of business: Amazon SEO, Profit Analysis, PPC Campaign Management, Product Research, Review and Inventory Management and Competitor Tracking. With more exciting features in development, we continue to shape this fast-growing industry with cutting edge software innovation.

As a company that has grown organically, Sellics values ownership and agility. We pride ourselves on the ability to listen to customers and incorporate their feedback as well as build a dynamic company culture where every team member has an impact, striving to create an environment where people not only enjoy coming to work every day, but are actively involved in the development and success of the company.

 

THE ROLE

We are looking for a thoughtful and proactive Customer Success Manager who can effectively and empathetically interact with our customers. You will be responsible for building trusted customer relationships, defining and executing up-sell opportunities, and advising on best practices to ensure long-term project success for the customer and the company.

This position is based in New York.

Requirements

  • Proven track record managing customer relationships at a SaaS company
  • Proven ability to navigate and close up-sell opportunities 
  • Amazon and e-commerce experience preferred
  • 5+ years of experience in a Customer Success Management role
  • A caring personality and compassionate, clear communicator
  • Data Analytics and Salesforce experience preferred
  • You are native English speaker (German is a plus)
  • Experience managing a team preferred
  • You will work in our US, New York office

RESPONSIBILITIES

  • Identifying, customizing and implementing ways for customers to maximize usage of our software
  • Building and maintaining strong relationships to boost customer success
  • Liaising directly with our customers in-person, via phone or via email
  • Highlighting the platform's key features, functionality and platform updates
  • Collaborating closely with the sales team to identify and manage contract renewals and up-sell opportunities
  • Customizing educational materials and hosting webinars
  • Coordinate CSM efforts in the U.S.

 

BENEFITS

  • Competitive health, vision, and dental coverage
  • Competitive salary
  • Expense-paid on-boarding in Berlin, Germany
  • Class Pass fitness membership
  • Monthly device allowance
  • Generous vacation policy
  • Flexible office hours
  • Flat hierarchies with open communication
  • High level of responsibility and space to develop
  • Self Improvement Grant
  • Participation in our annual company trip - last year, we went to Portugal!

Tell us a bit about yourself. What have you done before? What are you interested in? What motivates you? Please don’t send a generic cover letter. We’d rather hear your short intro in the summary section.