Internal IT Support Engineer

Job description

Sellics is a profitable, global and rapidly expanding SaaS start-up from Berlin that is revolutionizing commerce on the world’s biggest online marketplace: Amazon.

We have developed an All-in-One solution for sellers and vendors that provides everything they need to be successful on Amazon. The integrated toolbox offers features for all aspects of business: Amazon SEO, Profit Analysis, PPC Campaign Management, Product Research, Review and Inventory Management and Competitor Tracking. With more exciting features in development, we continue to shape this fast-growing industry with cutting-edge software innovation.

As a company that has grown organically, Sellics values ownership and agility. We pride ourselves on the ability to listen to customers and incorporate their feedback as well as build a dynamic company culture where every team member has an impact, striving to create an environment where people not only enjoy coming to work every day, but are actively involved in the development and success of the company. 

 

Requirements

Responsibilities:

  • Your are the key point of contact for all incoming IT related matters (via the ticketing system)

  • You maintain our technology systems such as computers, copiers, phone systems, networks, mobile phones etc. and provide general support

  • You assist our employees with all questions, concerns and problems related to their hardware and software

  • You handle the inventory within the IT team and ensure proper tracking of items including hardware, software, accessories etc.

  • You maintain our internal IT network and VPN services

  • You are responsible for access management and administration of internal tools

 

Requirements:

  • You bring 2+ years technological help desk experience

  • Your degree from IT-related studies is a big plus

  • You have good knowledge of the current versions of Mac OS and Mac Apps, Windows and Office365, GSuite, as well as their licensing models

  • You are familiar with network infrastructures including Windows Servers, Active Directory, malware protection software, firewalls, routers, WLAN, VPN, and networking standards such as TCP/IP, DNS and DHCP

  • Experience in working with AWS is beneficial

  • You are able to work both independently and as part of a team in a fast-paced environment, ideally you have previous start up experience

  • You have strong written, verbal and interpersonal communication skills

  • Fluency in English is  a must for this position, German is a strong plus

Benefits:

  • A very well located office in the heart of Berlin (with rooftop and pool!)
  • Flexible office hours
  • Flat hierarchies with open communication
  • High level of responsibility and space to develop
  • Free food and drinks, regular team events
  • Urban Sports Club membership
  • Self Improvement Grant
  • Participation in our annual company trip - this year, we've been to Lisbon!